A2V2 now lets you choose what kind of chatbot you are building. The same platform that already powers sales, support, and operations chatbots across hundreds of teams can now stand up a HIPAA-aware Medical Agent, purpose-built for clinical and healthcare workflows.
One Platform, Two Agent Types
Pick General when speed matters and the data is non-sensitive. Pick Medical when you are handling Protected Health Information (PHI) and need the compliance guardrails baked in.
Why We Built It
We kept hearing the same thing from healthcare customers: “We love your chatbots, but we can not ship one to patients until the compliance story is airtight.”
The answer was not a separate product. It was a separate path inside the product. Medical Agents share the building blocks every other A2V2 chatbot has (knowledge bases, skills, tools, sub-agents, automations, CRM, sandbox testing) but layer compliance constructs on top:
Business Associate Agreement (BAA) gate before any Medical Agent goes public.
Field-level encryption for sensitive CRM data.
HIPAA-eligible model catalog that filters out anything that has not been signed off by the underlying model provider.
Domain-aware modules for the data clinical teams actually work with: Health Parameters, Medications, Prescriptions, and Document Extraction.
The result: clinics, telehealth teams, and healthtech builders get a compliant runway from day one. Everyone else is unaffected. General Agents look and feel exactly the same as before.
What You Get with a Medical Agent
Health Parameters
Every Medical Agent ships with a default schema for the vitals and clinical values your team is likely to track. Extend it with custom fields, units, and validation under CRM, then Parameters.
Medications Catalog
A shared, organisation-level medicine catalog. Search, add, and curate the medications your team prescribes or references, and reuse the catalog across every Medical Agent your organisation runs.
Prescriptions Inside Contact Records
Open a contact, switch to the Prescriptions tab, and you have a full audit-friendly view of that patient's prescriptions. Create, edit, and manage in line with the rest of their record.
Document Extraction
Upload medical documents (lab reports, prescriptions, doctor's letters) and A2V2 extracts the structured data your team can review and ingest into the patient record. No more manual transcription.
Per-Field CRM Encryption
For sensitive fields (DOB, SSN, diagnosis codes, free-text clinical notes) flip a single switch in the Form Builder to enable field-level encryption. Encrypted values are stored using AES-256 with cloud-managed key infrastructure. Your team continues to see the data normally when authenticated.
HIPAA-Eligible Models, Curated
Pick a model from a list that has already been filtered to HIPAA-eligible options. The list grows as more eligible models come online. See the April 2026 Model Catalog Update for the current lineup.
How to Get Started
1. Reach out. Email support@a2v2.ai or create your first Medical Agent inside the dashboard. Either action notifies our compliance team.
2. Sign the BAA. A member of the A2V2 team will walk you through the Business Associate Agreement personally and complete signing with you. One BAA covers every Medical Agent in your organisation.
3. Build. While the BAA is in progress, you can already configure and test your Medical Agent internally. Once the BAA is Active, you can deploy it publicly to your patients.
Who It Is For
Medical Agents are designed for:
Telehealth teams running symptom intake, triage, and follow-up conversations at scale.
Clinics and hospital networks automating prescription refills, appointment prep, and patient education.
Healthtech founders shipping a HIPAA-compliant assistant without a year of compliance engineering.
Pharma and clinical-research teams running structured patient outreach and adherence workflows.
If your workflow touches PHI and you have been holding back on AI, this is the lane. Read more about HIPAA-compliant AI and AI for Longevity Clinics.
